SHIPPING & ORDERING
We do our best to process and ship orders within 3-5 business days. Once your order is shipped, you will receive an email with tracking information (available on all methods of shipping). Shipping times may vary and we can’t guarantee the arrival date of any order, but we promise to get your order out as quickly as possible! Please keep in mind we get backlogged during the holidays season, and it could take longer.
Orders requesting Expedited Shipping can take up to 3-5 business days to process before being shipped. 2-Day delivery to Alaska and Hawaii may take three days. Next-Day delivery is available only in the continental US. Next-Day delivery to Alaska and Hawaii may take an additional 1-2 days. Pack Rabbit does not offer Saturday delivery and doesn’t ship on non-business days. Expedited shipping is not available for PO Boxes, FPOs, or APOs.
WHEN DOES MY ORDER SHIP AND WHEN WILL IT ARRIVE?
We strive to ship your order as quickly as possible. Depending on the time of day you place your order, it may take up to 3-5 business days during normal business hours to package and ship your order. Shipping and arrival may be affected by observed holidays or carrier peak periods.
Once your package is shipped, you’ll be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities. Please be patient and check back roughly one business day after you have placed your order. If you do not see tracking information within the 24 hour period, please check your spam folder. To avoid future notification issues please add Pack Rabbit to your safe sender list. We cannot be held responsible for lost or stolen packages.
ESTIMATED SHIPPING TIMES
5-7 Business Days
2 Business Days*
Next Business Day*
5-7 Business Days
2 Business Days*
Next Business Day*
*Orders requesting Expedited Shipping can take up to 3-5 business days to process before being shipped. 2-Day delivery to Alaska and Hawaii may take three days. Next-Day delivery is available only in the continental US. Next-Day delivery to Alaska and Hawaii may take an additional 1-2 days. Pack Rabbit does not offer Saturday delivery and doesn’t ship on non-business days. Expedited shipping is not available for PO Boxes, FPOs, or APOs.
Your order will arrive via FedEx or USPS. If you are unable to receive FedEx shipments, please use your P.O. Box; P.O. boxes, and APOs will ship USPS only. Shipments to Puerto Rico, the U.S. Virgin Islands, Guam, the Northern Mariana Islands and American Samoa will ship via USPS and may take additional shipping time.
WHAT IF I HAVE SPECIAL DELIVERY REQUIREMENTS?
We’re happy to help you with your special delivery requirements. For example, if you can’t receive FedEx, but also have no PO Box, please contact customer service and we’ll do everything we can to accommodate your delivery needs.
I MADE A MISTAKE WHEN PLACING MY ORDER. CAN I CHANGE IT?
Our goal is to ship your order as quickly as possible. So once you hit submit, most orders cannot be changed.
DOES PACK RABBIT SHIP INTERNATIONALLY?
Yes, we can ship to international customers. All international orders are subject to international shipping rates, which are calculated at the time of checkout. International customers are responsible for all fees, tariffs, VAT, and other taxes that may be required by the destination country.
Shipping Notice to our International Customers:
International orders shipped via the United States Postal Service (USPS-International) are likely to experience delays.
Due to the global pandemic, international postal shipments have been hit hard with long delays. Many of our international orders are taking well over 30 days, 60 days, or even longer to be delivered. Worse, shipments are becoming stuck with no USPS tracking updates provided for weeks. Naturally this is a source of frustration for both our customers and Pack Rabbit. Please accept our apology.
The U.S. Postal Service, like most other postal operators around the globe, use commercial airlines to transport mail internationally. Intercontinental long-haul passenger flights are down to a trickle because of global travel restrictions. This has resulted in an enormous loss of air cargo capacity. As travel restrictions begin to loosen, more flights will be added by European and U.S. airlines. Unfortunately, these improvements are minor and will not immediately or significantly resolve the problem. In some cases, mail is being moved via ocean freight to intermediate destinations for further disbursement.
This drastic reduction of commercial flights has reduced available cargo space for mail shipments not just internationally, but also domestically. Mail moving domestically within a region can get stuck again, until air cargo space becomes available on a short-haul flight to the next destination.
Since the vast majority of Canadians live within 100 miles of the U.S. border, most orders to Canada experience some delays but appear to arrive in a reasonably timely manner. There is less of a reliance on air transport to Canada, which makes shipments to most Canadian addresses more like domestic shipments. Heavy parcel volumes within Canada Post could contribute to some additional delays.
Mail to Mexico is more problematic. Since much of the Mexican population is concentrated further away from the U.S. border, air transport is more frequently relied upon. The Mexican postal service has warned that First Class International Shipments will not be tracked domestically and has issued advisories warning of general mail delays and post office closures.
Around the globe International Mail Services are experiencing disruptions due to the pandemic. Some areas are experiencing new disruptions, while others have some services that are resuming.
The Postal Service regularly receives notifications from various postal operators regarding changes in international mail services due to the novel coronavirus (COVID-19). Click this link to view the latest Service Alerts and Updates provided by USPS.
RETURNS AND EXCHANGES
HOW DO I MAKE A RETURN?
Pack Rabbit stands behind the quality of its products and we hope that you are happy with your gear. If you are unsatisfied for any reason, you have 30 days from receipt of product to initiate a return. We only accept returns for items purchased online at pack-rabbit.com, by phone, or at any Pack Rabbit trade show kiosk. All items must be received in original, unused condition and must include all original packaging. All returns must be shipped with a Return Authorization Number (RAN). Please contact Customer Service to obtain an RAN. A refund, for the purchase price, will be issued within 7-10 business days of when we receive the retuned product. Refunds will be issued to the credit card or PayPal account that was used to make the purchase. If you purchase was made in cash at a trade show kiosk, a check will be issued and mailed via USPS. Final clearance items are not eligible for returns.
1. Contact Customer Service (phone or email) to request a Return Authorization Number (RAN).
2. We will email your RAN and instructions to you.
3. Place the item to be returned (in all original packaging) inside the box being returned.
4. Print and place copy of your RAN inside box with the item to be returned.
5. Take box to any shipping facility of your choice and ship it back to us.
6. You will be notified when we receive your package.
7. You will be notified when your refund has been issued.
HOW DO I EXCHANGE SOMETHING?
We have made exchanging your Pack Rabbit item as easy as possible.
1. Place your new order at pack-rabbit.com for the item you would like.
2. Return your original item using the instructions shown above.
HOW DO I RETURN OR EXCHANGE AN ITEM THAT I DIDN'T BUY DIRECTLY FROM PACK-RABBIT.COM?
Please take your return or exchange back to the original point of purchase for processing. Only that dealer will be able to issue you a refund.
HOW WILL I KNOW YOU RECEIVED MY RETURN?
We highly recommend that when you ship your return or exchange item that you select a service option that provides a tracking number. With that number you will be able to track the progress of your return/exchange. Once we receive your return/exchange we will send you a notification of receipt.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN OR REFUND?
Refunds will be issued within 7-10 business days after receipt to the credit card or PayPal account that you used to make the purchase. Credits may take up to an additional 5 business days to post on your account.
Final credit to your account depends on the policies of the bank or institution of the card or account used.