Pack Rabbit stands behind the quality of its products and we hope that you are happy with your gear. If you are unsatisfied for any reason, you have 30 days from receipt of product to initiate a return. We only accept returns for items purchased online at pack-rabbit.com, by phone, or at any Pack Rabbit trade show kiosk. All items must be received in original, unused condition and must include all original packaging. All returns must be shipped with a Return Authorization Number (RAN). Please contact Customer Service to obtain an RAN. A refund, for the purchase price, will be issued within 7-10 business days of when we receive the retuned product. Refunds will be issued to the credit card or PayPal account that was used to make the purchase. If your purchase was made in cash at a trade show kiosk, a check will be issued and mailed via USPS. Final clearance items are not eligible for returns.
1. Contact Customer Service (phone or email) to request a Return Authorization Number (RAN).
2. We will email your RAN and instructions to you.
3. Place the item to be returned (in all original packaging) inside the box being returned.
4. Print and place copy of your RAN inside box with the item to be returned.
5. Take box to any shipping facility of your choice and ship it back to us (see address below).
6. You will be notified when we receive your package.
7. You will be notified when your refund has been issued.
WHERE TO SHIP YOUR RETURN
Pack Rabbit Products
16660 Dallas Parkway
Dallas, Texas 75248
Please double check to ensure that you send your Return to the correct address. Pack Rabbit is not responsible for Returns lost in transit to our location. We recommend that you ship your return with a tracking number.
WAS THIS A GIFT?
If you received your item as a gift that was purchased directly from Pack Rabbit, and would like to return or exchange it, please call Customer Service at 1-214-774-4363. We will be happy to help you out.